Contact Us

How can we help?

For product information, order changes, delivery questions, returns, privacy requests or an authenticity concern, email info@oaklura.com. We normally reply within 1-2 business days. During public holidays or unusually busy periods, replies may take slightly longer.

For faster support

  • Order question: include your order number and the email used at checkout.
  • Damaged or incorrect item: include clear photos of the item, packaging and shipping label.
  • Product question: include the product name, variant and the detail you need checked.
  • Privacy request: use the subject line “Privacy Request” and describe the request.

Business details

Email: info@oaklura.com
Legal entity: PO YUE INTERNATIONAL TRADE CO., LIMITED
Hong Kong Business Registration No.: 80099916
Registered office: Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

The registered office is not a returns warehouse. Do not send products there. Contact us first for return authorization and the correct return instructions.