Shipping policy

Last updated: August 17, 2026

Processing

Orders are normally processed within 1-3 business days, excluding weekends and public holidays. High-demand periods, payment review, address verification or supplier availability may extend processing. We will contact you if a material delay or stock issue affects your order.

Delivery estimates and charges

Available shipping methods, charges and the best available delivery estimate are shown at checkout before payment. Many tracked orders arrive within 5-15 business days after dispatch, but timing varies by destination, carrier, customs and product origin. Any delivery date is an estimate unless expressly stated as guaranteed.

Multiple parcels and fulfillment partners

OakLura is a multi-brand retailer. Products may be stored or dispatched by third-party fulfillment partners in different locations. A single order may arrive in more than one parcel and at different times. You will not be charged extra shipping solely because we split an order.

Tracking

When tracking is available, we send it to the email address used at checkout. Carrier events can take 24-72 hours to appear after the label is created. Visit our Track Your Order page for help.

Address changes

Review your shipping address before payment. Contact us immediately if it is wrong. We cannot guarantee an update after fulfillment begins and are not responsible for loss caused by an incorrect or incomplete address supplied by the customer. If a parcel is returned to sender, additional shipping charges may apply before reshipment.

Customs, duties and taxes

International orders may be subject to import duties, taxes, brokerage fees or local restrictions. Unless checkout expressly states that these amounts are prepaid, the recipient is responsible for them. Customs processing is outside our control and may delay delivery.

Delayed, lost or marked-delivered parcels

Check the tracking record, delivery location, household members and local carrier first. If tracking has not updated for 7 business days, or an order is materially beyond the estimated window, email us. For a parcel marked delivered but not found, contact us within 7 days so we can assist with a carrier investigation. Carrier investigations can require additional time.

Contact

Email: info@oaklura.com
Legal entity: PO YUE INTERNATIONAL TRADE CO., LIMITED
Hong Kong Business Registration No.: 80099916
Registered office: Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

The registered office is not a returns warehouse. Do not send products there. Contact us first for return authorization and the correct return instructions.