Refund policy

Last updated: August 17, 2026

This policy applies to purchases made directly from OakLura. It does not limit any non-waivable consumer rights that apply in your location.

30-day return request period

You may request a return within 30 calendar days after confirmed delivery. Email info@oaklura.com before sending anything. Include your order number, the item you wish to return and the reason. We will confirm eligibility and provide the correct return address and instructions.

For a change-of-mind return, the item must be unused, unworn, unwashed and in resalable condition with original packaging, seals, tags, accessories and proof of purchase.

Items that cannot be returned for change of mind

  • Opened, used or unsealed personal-care, oral-care, cosmetic, hygiene or intimate goods;
  • Perishable, hazardous or flammable goods;
  • Gift cards, personalized goods, and products clearly marked final sale;
  • Items damaged through misuse, neglect, unauthorized repair or normal wear.

These exclusions do not apply where an item is defective, damaged in transit, materially not as described or where applicable law requires a remedy.

Damaged, defective, missing or incorrect items

Inspect your order promptly. Contact us within 7 days of delivery with photos of the product, outer packaging and shipping label. If we confirm a fulfillment error or covered defect, we will offer an appropriate replacement, refund or other remedy and will cover reasonable return shipping when a return is required.

Return shipping

For an approved change-of-mind return, you are responsible for return shipping and any related customs charges. Use a tracked service; OakLura cannot be responsible for a return lost before it reaches the designated facility. Original outbound shipping charges are not refundable unless the item was defective, damaged, incorrect or applicable law requires otherwise.

Refunds

We will inspect the returned item and notify you of the outcome. Approved refunds are sent to the original payment method, normally within 5 business days after approval. Banks and card issuers may require an additional 5-10 business days to display the credit. Discounts are allocated proportionally and only the amount actually paid is refundable.

Exchanges and cancellations

For the fastest exchange, request a return and place a new order after approval. We can attempt to cancel or change an order before fulfillment, but cancellation is not guaranteed once processing has started. If the order has shipped, the normal return rules apply.

Important return-address notice

Do not send returns to our registered office or to an address printed on a parcel without authorization. Different products may have different return facilities. Unauthorized returns may be delayed, refused or lost.

Contact

Email: info@oaklura.com
Legal entity: PO YUE INTERNATIONAL TRADE CO., LIMITED
Hong Kong Business Registration No.: 80099916
Registered office: Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

The registered office is not a returns warehouse. Do not send products there. Contact us first for return authorization and the correct return instructions.