OakLura Product Support & Warranty
Two-year limited product warranty
Every new OakLura V02 system is covered for two years from the confirmed delivery date against verified defects in materials or workmanship under normal intended use.
180-day quality replacement
If a verified quality issue is reported within 180 calendar days after delivery, OakLura will provide a free replacement. We may request photographs, a short diagnostic video, the serial or batch information, and reasonable troubleshooting before approval.
Coverage after 180 days
For an approved warranty claim made after 180 days and within the two-year period, OakLura will choose an appropriate remedy, which may be repair, replacement with the same or an equivalent product, or another remedy required by applicable law.
What is not covered
- Normal wear, cosmetic change that does not affect function, or consumable deterioration.
- Damage from misuse, impact, water, fire, improper voltage, unauthorized modification or repair.
- Use outside the product instructions, vehicle compatibility limits or stated operating environment.
- Loss of accessories or products obtained from an unauthorized seller without valid proof of purchase.
Start a claim
Send the order number and evidence to info@oaklura.com or WhatsApp +86 157 1376 1524. This warranty is in addition to, and does not replace, non-waivable consumer rights.